Quality Culture
PDA Resources for Developing a Mature Quality Culture
A strong quality culture is critical to an organization and has a significant influence on the overall quality of the product, especially for those organizations relying on quality metrics to monitor and drive continuous improvement. Harvard Business Review defines “true culture of quality” as an environment in which employees not only follow quality guidelines but also consistently see others taking quality‐focused actions, hear others talking about quality, and feel quality all around them. Developing a mature quality culture and measuring progress across the supply chain can be challenging. PDA’s Quality Culture initiative is designed to help pharmaceutical quality personnel guide their organizations toward a mature quality culture.
Publications
Root Cause Analysis Reference Guide
This document describes a range of RCA tools that can be applied in the search for “true root cause.”
Read MoreThe Role of Quality Culture on Operational Performance
Article by staff of the University of St Gallen and PDA Volunteers
Full ArticleU.S., UK Regulators Share Passion for Quality Culture
Quality culture has often been characterized as the driver behind effective quality systems...
Read MoreQuality Culture vs. Cost of Quality
Quality Culture is understanding the value, not just the price, of quality.
Full Article
Training Courses
Take the first steps toward evaluating the quality culture at your site and identifying opportunities for improvement by enrolling in PDA's Quality Culture Assessment Tool training course.
This training course will teach you how to use PDA's Quality Culture Assessment Tool to effectively collect verifiable data and feedback. As a result, the tool will allow you to facilitate positive culture changes and continuous improvement within your organization.
At the end of this training, you will be provided with the following resources to begin assessing your company’s quality culture:
- PDA Quality Culture Assessment Tool
- Matrix and Example Interview Questions
- Site Kick Off/Leadership Presentation
- Pre-Audit Questionnaire
- Quality Culture Survey
Check out our current offerings for this training course along with our other training courses on quality culture below, or click the button below for more information about PDA's Quality Culture Assessment Tool.
Conferences
PDA Week
PDA Week is the annual homecoming event for our industry! We look forward to seeing you in Colorado as we delve into pharmaceutical science, technology, and regulatory advancements. Save the date to join us in 2026 for PDA's 80th anniversary celebration in the Centennial State!
Learn More